Privacy Policy

Welcome to Makarska Gastro Guide. We take the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services.

This policy complies with Croatian and European data protection laws, including the General Data Protection Regulation (GDPR) and the Croatian GDPR Implementation Act.

2.1. Data We Collect

We collect the following types of data:

• Personal data: Name, email address, contact number (if you contact us via contact form)
• Technical data: IP address, browser type, operating system
• Usage data: Pages you visit, time spent, search queries
• Location data: General location (city) to improve search results

2.2. How We Collect Data

We collect data through:

• Contact forms
• Website searches
• Cookies
• Analytics tools (Google Analytics)

3.1. Purposes of Use

We use your data for:

• Providing and improving our services
• Personalizing content
• Communicating with you (if you contact us)
• Analyzing website usage
• Protecting against misuse

3.2. Legal Basis for Processing

We process data based on:

• Your consent (for newsletter, cookies)
• Contract performance (providing services)
• Legitimate interests (improving services, security)
• Legal obligations (tax, accounting)

4.1. Technical Measures

We implement the following security measures:

• SSL encryption for data transfer
• Regular security updates
• Firewall and attack protection
• Regular security audits

4.2. Data Access

Data is accessible only to:

• Authorized employees (needed for work)
• Service providers (with data protection agreements)
• Competent authorities (by legal request)

4.3. Data Retention

We retain data only as long as necessary:

• Contact inquiries: 2 years
• Analytics data: 26 months
• Accounting data: 11 years (legal requirement)

5.1. What are Cookies

Cookies are small text files that your browser stores on your device. They help us improve functionality and user experience.

5.2. Types of Cookies We Use

• Essential cookies: Required for website functionality
• Functional cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how you use the website
• Marketing cookies: Used for relevant ads (with your consent)

5.3. Managing Cookies

You can manage cookies through your browser settings or through our cookie consent banner.

6.1. Your Rights List

Under GDPR, you have the following rights:

• Right to access: You can request access to your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your data
• Right to restriction: You can request restriction of processing
• Right to object: You can object to processing
• Right to data portability: You can request data transfer

6.2. How to Exercise Your Rights

To exercise your rights, contact us via email or contact form. We will respond within 30 days.

7.1. Data Protection Contact Person

For all data protection inquiries, you can contact us:

• Email: privacy@makarskagastro.hr
• Phone: +385 21 123 456
• Address: Makarska bb, 21300 Makarska, Croatia
• Working hours: Monday - Friday, 9:00 - 17:00

7.2. Supervisory Authority

If you believe our processing of your data violates GDPR, you have the right to complain to:

• Croatian Personal Data Protection Agency (AZOP)
• Martićeva 14, 10000 Zagreb
• Tel: +385 1 4609 000
• Email: azop@azop.hr

8.1. Croatian Laws

Our policy complies with the following Croatian laws:

• Act on Implementation of GDPR (OG 42/18)
• Personal Data Protection Act (OG 103/03, 118/06, 41/08, 130/11, 106/12)
• Electronic Communications Act (OG 73/13, 90/14, 92/14, 16/15)

8.2. International Data Transfers

Your data is processed within the EU/EEA. If data were to be transferred outside EU/EEA, we would ensure appropriate safeguards.